REFUND POLICY

Your satisfaction and happiness come first as such we will issue you a refund if you’re not happy with your order, if the product is damaged or you can choose to exchange purchased toys only if you contact us within 24 hours of receiving your order. Any requests made after the required 24 hour window will NOT be accepted due to the personal nature of our products.

This is for our clients’ health, safety, and peace of mind. Any object that is intended to come into contact with a body part or bodily fluid is non-returnable and non-resalable. These items are deemed used once they leave our warehouse and cannot be returned unless contacted us within the 24 hours of receiving your order if you have any questions or concerns.

If you got a damaged item, please contact us within 24 hours of receiving your order to begin the return/exchange process. And only if a damaged item is received is an exchange or refund allowed.

WHEN RETURNING AN ORDER, ALWAYS USE A TRACKING SERVICE SO BOTH PARTIES CAN KNOW WHERE IT IS.

TO PREVENT ANY DELAYS IN ISSUING THE REFUND, TAKE A PHOTO OF THE TRACKING RECEIPTS CLEARLY SHOWING THE TRACKING NUMBER, DATE, AND TIME IT WAS PROCESSED AT THE POST OFFICE AND SEND IT TO refund@knkie.com along with your full name and order number.

If you receive a damaged item, take images and video of it, as well as the original packing slip, and email them to support@knkie.com within 24 hours, detailing what’s wrong with it (s). We will provide you with specific instructions on how to return the item(s) and the procedures we will follow to replace your item after we have assessed the situation (s).

We will not accept any returns of products for reasons other than it arriving damaged or defective upon delivery in order to maintain the hygiene, safety, and quality of our products.

Within 24 hours, please contact customer care. To initiate the exchange process if your item(s) is damaged. You will not be able to exchange your purchase if you do not notify customer support within 24 hours of receiving it. Please do not return any items without first contacting customer support; else, your exchange will be refused.

****Products must be returned in the same condition as when they were sent, unused and in their original packaging.

In addition, each item has a 30-day warranty (with the exception of products with their own factory warranty). If your item is malfunctioning, please contact customer care at support@knkie.com as soon as possible for troubleshooting procedures. To get the exchange, you must pay a delivery fee.

If a refund is granted in exceptional circumstances it should take 15 to 30 business days to see the refund on your credit card.

***The cost of shipping is non-refundable. You will receive a refund minus shipping costs.

Custom Fees:

The customer is responsible for these charges. We will refund the order MINUS the shipping cost and a 25% restocking fee if the delivery is abandoned owing to the client not paying their customs taxes.

NO REFUNDS ARE AVAILABLE ON ANY SALES. EXCHANGES ARE ONLY ALLOWED IF THE ITEM IS DAMAGED OR DEFECTIVE.

We do not accept returns or resale any of our products due to the nature of our products after 24 hours of receiving it.

All products that are deemed to be defective due to quality problems are covered by a 30-day defective warranty. When a warranty exchange is allowed, it will only be for the same item, which could include the same item in a different colour than the initial purchase.

If your product is found to be out of warranty or is no longer working due to the user’s fault or error, you may be charged an out of warranty fee.

For item(s) that are no longer available, out of stock, or on backorder, a store credit will be offered.

Please keep in mind that Instagram Facebook and Twitter are not substitutes for email in terms of customer care.

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